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Enterprise Service Desk

Enterprise Service Desk

Rrootshell's Enterprise Service Desk helps you to realize a significant impact on your help desk productivity and end user efficiency. This is made possible by our proactive approach which addresses not only escalating issues, but also identifies and prevents recurring issues. Our extensive reporting helps in better understanding of issues and improved service delivery. With Rrootshell taking care of your enterprise help desk, you are certain to experience the benefits of improved efficiency, 24x7 availability and greater control over your IT costs.
The core functions around Enterprise Service Desk are:

  • Integrated help desk from Level 1 (Call logging) to Level 3 (System administration)
  • Facilitating customer change request management, software license management, configuration management, availability management
  • Handling incidents, problems, and service requests
  • In-house developed ITIL compliant helpdesk tool